The Company… Are you passionate about helping others and want to be part of a team that makes a genuine difference in people’s lives? This is a fantastic opportunity to join a highly respected not-for-profit organisation committed to providing support, information, and advocacy to individuals navigating complex personal and community challenges. In this inbound customer service role, you’ll be the first point of contact for people seeking guidance and referrals on a wide range of matters. You’ll respond to phone and email enquiries with empathy, professionalism, and patience, ensuring each caller feels heard, understood and supported. Whether it’s explaining services, offering practical advice, or simply listening with care, your contribution will have a meaningful impact. You’ll be joining a passionate and values-led team that works collaboratively to provide high-quality support and information services. Full training is provided, and you’ll benefit from a supportive workplace culture that values inclusion, learning, and wellbeing. Please note, the working hours for this role are 9.30am – 2.30pm and the role is based in offices which are close to Central Station. This is a 5-6 week temporary role. The Job… Reporting through to the Team Manager, you will be responsible for the following duties: Provide compassionate, person-centred support during inbound enquiries, helping clients access the most appropriate services. Accurately record client interactions in the system, ensuring all data is captured in line with organisational requirements. Offer clear guidance and referrals, including connecting callers with external services when needed. Manage incoming calls, emails, and messages efficiently, ensuring enquiries are handled promptly or directed to the right team. You… To be successful you must have experience in the following areas and posses the below personal qualities: Min 2 years experience working in a high volume call centre environment, preferably within a healthcare, aged care or community services. Strengths in empathetic communication, conflict resolution, and handling complex enquiries professionally. Strong interpersonal, organisational, and decision-making skills, with the ability to work both independently and collaboratively in a fast-paced environment. Confident with Microsoft Office 365, and driven by a genuine passion for social justice and supporting vulnerable members of the community. How to apply… If you're a confident communicator who thrives in a people-focused role and is motivated by meaningful work, we’d love to hear from you. Apply now and help make a difference every day. Send your application to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential conversation. We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.