About Us
IHG Hotels & Resorts is one of the world's leading hotel companies, with a presence in over 100 countries. At InterContinental Hayman Great Barrier Reef, we provide incredible career opportunities, professional development, and the unique experience of living and working in a tropical paradise.
About The Role
As Guest Transport Manager, you'll oversee the transport team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You'll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
* Lead and mentor the Guest Transport team to deliver outstanding service.
* Serve as the primary contact for guests in Hamilton Island, managing pre-arrival, stay, and follow-up arrangements.
* Resolve guest concerns and use feedback to drive improvements.
* Collaborate with departments to create seamless guest experiences.
* Ensure brand standards are met for loyalty program benefits.
* Identify revenue opportunities through upselling and premium experiences.
* Manage team schedules and ensure operational readiness.
What We Need From You
* Exceptional communication and interpersonal skills.
* Proven experience in guest relations within a luxury hotel environment.
* Strong leadership and team management abilities.
* Proficiency in hotel management systems.
* Flexibility to work varied shifts, including nights and weekends.
* A degree or diploma in Hospitality Management (preferred).
What We Offer
World class Staff Facilities including excellent subsidised accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with onsite trainers and professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with discounts across many businesses worldwide.
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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