Cocktail Ambassador
We are seeking an experienced Cocktail Ambassador to join our team. As a Cocktail Ambassador, you will be responsible for delivering exceptional customer service while presenting yourself as a positive reflection of the venue at all times.
Responsibilities
* Serving Excellence
* Pour drinks and mix well-balanced cocktails and shots following standard recipes.
* Provide quality guest service while preparing and serving tableside beverages and, on occasion, food and amenities in a timely manner.
* Handle cash and credit card transactions at the Point of Sale system (POS).
Marketing and Promotion
* Act as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
* Collect customer information for the venue database while striving to increase the size of their personal clientele.
* Meet marketing requirements established by management, as per the Company's Marketing Requirement Plan.
Team Player
* Work with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
* Communicate with management, VIP hosts, and service team to address customer needs, comments, or incidents.
* Maintain excellent customer service skills and high service standards in a constantly changing environment.
Requirements
* A minimum of two (2) years of experience in a high-volume, service-focused restaurant or nightclub.
* Previous cocktail serving experience in a high-volume nightclub environment preferred.
* Must possess a valid alcohol awareness card and a health department card.
Work Environment
* May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
* Able to lift and carry a tray weighing a minimum of 25 pounds in a busy, crowded, and dimly lit environment.