Technical Support Specialist
This role is ideal for individuals who excel in customer-facing environments and possess strong problem-solving skills. As a Technical Support Specialist, you will be the primary point of contact for customers, responsible for managing their issues from start to finish.
You will communicate with customers to understand their queries, either resolving them directly or escalating to technical specialists as needed. A comprehensive understanding of our product is essential, as well as the ability to comprehend individual customer use cases and needs.
We are seeking candidates with excellent interpersonal and communication skills, both verbal and written. A degree in a scientific or analytical discipline is required, along with a strong desire to work in a customer-facing role.
The ideal candidate will be highly detail-oriented, organized, and able to prioritize effectively. Experience in customer-facing activities is desirable but not necessary.
This role requires someone who is passionate about delivering exceptional customer service, resolving complex issues, and working collaboratively as part of a team.
Key Responsibilities:
* Manage customer problems from start to finish and maintain customer relationships throughout the support process.
* Communicate with customers to understand their queries and resolve them efficiently.
* Maintain a comprehensive understanding of our product and its features.
* Understand individual customer use cases and needs.