A dynamic, hands-on dual role with real purpose – no two days the same - Immediate Start
Are you a highly organised, people-focused professional with strong admin capabilities and a passion for the disability sector?
Central Coast Compassionate Care is looking for an experienced and motivated Administrator & Community Coordinator to join our team in a diverse and rewarding dual role that combines back-end administration with frontline community coordination.
This position begins at 20 hours per week, with a strong intention to grow into 30 hours per week based on service demand and the successful candidate's performance. It's ideal for someone who thrives in a varied role and enjoys making a tangible impact on the lives of others.
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Your responsibilities will include:
* Coordinating and maintaining accurate daily rosters for support workers and participants
* Drafting NDIS service agreements, managing referrals, and assisting with participant onboarding
* Ensuring documentation is compliant and up-to-date, including care plans, OT reports, risk assessments, and health plans
* Liaising with participants, families, plan managers, support coordinators, LACs, and advocates to support successful plan implementation
* Handling general enquiries, feedback, complaints and incidents in a professional and empathetic manner
* Monitoring participant budgets and scheduling supports aligned with NDIS goals and funding capacity
* Processing staff payroll and timesheets in a timely and accurate manner
* Generating and submitting invoices in line with NDIS portal processes and service delivery records
* Supporting clinical and management teams with accurate record keeping and participant communications
* Stepping into a support worker role occasionally if required, to ensure continuity of care or during peak demand
* Participating in a rotating shared on-call weeknight roster for urgent matters
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About You:
* Certificate III or IV in Disability, Community Services, or Business Administration (or similar relevant experience)
* Experience in NDIS or Aged Care sectors, with strong administration and rostering background and reading NDIS Plans.
* Demonstrated experience in payroll and invoice processing
* Confident in managing participant management systems and Microsoft Office Suite
* Ability to build strong relationships and communicate effectively with a wide range of stakeholders
* Practical understanding of participant needs, including those with complex care requirements
* Flexible, proactive and calm under pressure – someone who enjoys variety and problem-solving
* Comfortable stepping into support shifts where needed, with a person-centred approach to care
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Mandatory Requirements:
* Working with Children Check (current)
* Australian Driver's Licence (current)
* Experience in NDIS documentation, service coordination or similar roles highly regarded
* First Aid
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Why Join Central Coast Compassionate Care?
At Central Coast Compassionate Care, we pride ourselves on delivering high-quality, personalised disability support across the Central Coast. We offer a supportive team environment where your efforts are recognised and your work truly matters.
* Competitive pay between $40 hour + super
* Role starts at 20 hours per week, with the aim to increase to 30 hours
* A richly varied and rewarding dual role
* Opportunity to grow with an evolving and purpose-driven organisation
* Flexibility to support work/life balance where possible
* Ongoing support and training provided
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