Location: Brisbane
Experience: 5–15 Years
Responsibilities
* Perform end-to-end testing of IVR applications and call flows.
* Validate voice prompts, menus, call routing, and error handling.
* Execute functional, regression, integration, and UAT testing for IVR systems.
* Test integrations with CTI, CRM, billing, and backend systems.
* Analyze call logs, IVR reports, and defect trends.
* Work closely with developers, business analysts, and stakeholders.
* Ensure compliance with quality standards and business requirements.
Requirements
* 5–15 years of experience in IVR / Voice Application Testing.
* Strong knowledge of IVR platforms (Genesys, Avaya, Cisco, NICE, or similar).
* Experience with DTMF, speech recognition, call flows, and SIP/VoIP.
* Hands‑on experience in test case design, execution, and defect management.
* Familiarity with Agile/Scrum methodologies.
* Excellent communication and documentation skills.
Good to Have
* Experience with automation tools for IVR testing.
* Exposure to performance or load testing for voice applications.
* Knowledge of telecom protocols and contact center environments.
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