Senior Business Process Analyst
Ongoing/Permanent grade 9/10 role
Locations are flexible across Revenue NSW offices in Parramatta, Gosford, Maitland, Wollongong and Lithgow
Salary - $129,464 - $142,665 + super
Exciting opportunity has arisen for a Senior Business Process Analyst within our Strategy and Innovation unit to join our Business Excellence Team within Revenue NSW.
We are looking for someone with a passion for continuous improvement and understand the critical role Business Process Management plays in the organisation. You would be a person with an interest and experience in process modelling and process improvement who can support our Business Excellence team.
Some of the key responsibilities include:
* Identify and implement opportunities to optimise business processes by applying best practices and recommending solutions across people, process, and technology to enhance performance and productivity.
* Lead and support business and process improvement initiatives within an operational environment, leveraging Lean Six Sigma methodologies. Experience as a Lean Six Sigma project lead or Process Improvement Project Leader with a proven record of driving measurable results is highly desirable.
* Drive data-driven decision-making by utilising process mining platforms and analytics to uncover insights and improvement opportunities.
* Analyse existing business processes, systems and other functional requirements and recommend improvements to enhance business operations and performance.
* Conduct business process maturity assessments and lead initiatives to uplift process capability, maturity, and performance across the organisation.
* Play a key role in embedding effective Business Process Management (BPM) practices across Revenue NSW to build a sustainable culture of process excellence.
* Design and deliver training, coaching, and enablement programs to build process improvement capability across teams, empowering staff to adopt BPM principles and continuous improvement methodologies.
* Collaborate in an agile, high-performing team environment to design, deliver, and support transformation and continuous improvement initiatives.
To be successful in this role, you will demonstrate:
* Proven experience in business and process improvement within an operational setting, applying best practices to deliver measurable performance improvements.
* Strong understanding of Lean Six Sigma methodologies; certification in Lean Six Sigma or an equivalent globally recognized process improvement methodology is desirable.
* Ability to analyse, assess, and redesign business processes and systems to enhance business operations.
* Experience conducting process maturity assessments and implementing initiatives to improve organisational capability.
* Experience developing and delivering training, coaching, and capability uplift programs that support continuous improvement adoption.
* A customer-focused mindset, with the ability to resolve complex business issues and drive improvements that enhance service delivery and customer experience.
What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Neha Bajaj at
About Revenue NSW
Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Maitland, Lithgow, Wollongong and Gosford
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 7th April 2026, Tuesday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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