Key Responsibilities:
* Lead a team to deliver exceptional customer experiences, partnering with the Store Manager to drive excellence in every interaction.
* Coach and inspire the team to cultivate high performance, driving them with passion and purpose.
* Oversee the day-to-day operations of the store, managing the team to achieve financial targets and ensure visual merchandising excellence.
* In the absence of the Store Manager, serve as the first point of contact for the team, ensuring customers receive great in-store service that meets high standards.
Leading Customer Experience
With a customer-first mindset, lead the team to create exceptional customer experiences that build loyalty to the brand and the store. Foster a positive and motivating store environment that inspires high performance and nurtures a strong culture where everyone is valued, recognised, and enabled to succeed through feedback, coaching, training, and recognition.
Maximise sales and profitability by analysing data and reports to identify opportunities and mitigate risks in sales, inventory, and operation.