Job Description
We're looking for a passionate and knowledgeable Operations Coordinator to join our team at JB Hi-Fi.
You'll contribute to delivering exceptional customer service, maximising profitability, and enhancing efficiency through the Operations Team.
Key Responsibilities:
* Prioritise tasks and coordinate the operations team to operate a highly efficient back of house, adhering to procedural control measures.
* Stock flow management including inbound goods processing, returns processing, transfers, invoice management, etc.
* Provide excellent customer service and effectively handle customer complaints and queries.
* E nsure all Back of House activities meet compliance and safety requirements, with particular emphasis on safe product handling, use of equipment and machinery, and incident reporting.
About Us:
JB Hi-Fi is Australia's largest and most trusted retailer, offering unbeatable value, world-class brands, and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
We help people with better ways to live, learn, work, and play, providing the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
What We Offer:
* A fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration, which may include generous sales commission and other fantastic incentives to celebrate success.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
* 12 weeks paid parental leave for eligible primary carers, and we embrace flexibility and offer hybrid working models for eligible roles.
* An Employee Assistance Program (EAP) providing counselling and wellbeing resources for our team members and their families.
* A workplace giving program that has raised millions for our charity partners to support positive impact in the community.
* A commitment to sustainability, aiming to reach net zero carbon emissions by 2030 and continually improving our way of reducing, reusing, and recycling.