Job Description We are looking for an experienced and driven Hotel Manager to take the lead at Oaks Gladstone Grand Hotel. This is an exciting opportunity for a hospitality leader with a strong background in operations, F&B, and conference services to take full ownership of day-to-day performance and team leadership. Reporting to the Cluster General Manager, you will be responsible for driving guest satisfaction, optimising business performance, and ensuring seamless operations across all departments. You’ll bring strategic vision, operational expertise, and a passion for delivering service excellence. Key Responsibilities: Oversee the daily operations, presentation, and overall profitability of the hotel, including conference/event facilities. Lead and develop a high-performing team across all departments to reach their full potential, creating a positive and high-achieving culture. Manage financial forecasting, budgeting, and rostering to ensure cost-effective and efficient operations across all areas. Implement promotions and initiatives to increase occupancy, F&B revenue, and conference bookings. Drive strategic decisions to maximise RevPAR (Revenue per Available Room) Collaborate with the sales and events teams to ensure the smooth operation of conferences and events, from planning to execution, delivering exceptional experiences for guests. Maintain a strong guest focus, ensuring service standards, guest satisfaction, and retention remain consistently high across all touchpoints.