Marketing and Communications Professional
This is a dynamic opportunity to join our team as a Marketing and Communications Specialist.
* Ongoing, full-time position with opportunities for growth and development.
* Competitive salary plus superannuation benefits.
* Work in a fun, diverse and collaborative environment.
We are seeking a highly motivated, analytical and detail-oriented individual with a passion for delivering high-quality customer experience through innovative marketing and communications strategies.
About the role:
Reporting to the Marketing Manager, you will be part of a multi-discipline brand, marketing and communications team that includes external partners. You will play a key role in supporting alignment, cohesiveness and efficiency between internal business units and external partners, sharing relevant and timely information and owning outcomes to ensure marketing and communications initiatives are executed seamlessly.
Key responsibilities include:
* Assisting external partners with the end-to-end execution of effective, concurrent, multi-channel marketing activity, online and offline, to grow market position and achieve commercial goals.
* Supporting the creation and delivery of marketing communications assets to suit various marketing media channels.
* Overseeing significant suites of customer letters/emails across products, services and customer management correspondence, including authoring and editing of letters as required.
* Developing intimate knowledge of the company website and end-to-end content flow, authoring agreed new and updated content to support marketing campaign delivery and customer and regulatory communications requirements, while maintaining a keen UX focus.
* Ensuring adequate integration of marketing and communications activity across operations, so responses to calls-to-action are managed effectively to ensure delivery of a high-quality customer experience and maximize results for the business.
About you:
You have tertiary qualifications in marketing, communications or a related discipline and/or at least five years of experience in similar roles.
* You have a strong understanding of the key drivers of success of customer and marketing communications and their impact on customer acquisition, experience, satisfaction and retention.
* You possess extensive experience in creating and managing customer and marketing communications.
* You have exceptional written communications skills and attention to detail.
* You have demonstrated experience coordinating end-to-end delivery of multi-channel marketing activity, online and offline, with a focus on continuous improvement and optimization.
* You have a good understanding of the principles of customer and campaign journey mapping and marketing automation.
* You have proven experience managing relationships with diverse stakeholders, internally and externally, ensuring the seamless flow of accurate information, the delivery of outcomes and the fostering of teamwork.
* You demonstrate critical thinking to identify information gaps, and proactively seek answers to help complete the picture, to support marketing and communications delivery and ensure customer experience expectations are met or exceeded.
* You have hands-on experience using a Content Management System to author and edit website content.
Benefits:
* Ongoing professional development and access to industry-leading training programs.
* Access to a comprehensive wellbeing program, including discounted gym memberships and free wellness resources.
* A range of employee recognition and reward schemes to celebrate your achievements.
We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.