At the forefront of customer-centricity, we're seeking a highly organized Trade Concierge to spearhead seamless premium experiences from order confirmation through to delivery and beyond.
This pivotal role ensures accurate trade order lifecycle management, proactive client communication, and swift resolution of post-sale concerns using cutting-edge tools such as AI and Customer 360.
The Role
* Manage the full spectrum of trade orders with unwavering attention to detail.
* Provide timely updates on deliveries, stock, and service timelines, fostering transparency and trust.
* Effectively resolve post-sale issues in a professional and courteous manner.
* Collaborate with internal teams to prioritize trade client outcomes.
* Leverage AI tools and CRM systems to streamline customer communication and track open actions.
About You
* A background in retail, hospitality, logistics, or front-facing service roles with high-volume communication experience.
* Proficiency in CRMs like Salesforce Microsoft Dynamics SAP or similar, with a willingness to adopt AI-driven workflows.
* The ability to thrive in fast-paced environments, juggling multiple tasks while maintaining composure and efficiency.
* Exceptional communication and relationship-building skills, both written and verbal.
We Offer
* Daily Perks: freshly brewed coffee to fuel your day.
* Generous Discounts: employee and family & friends discounts on premium products.
* Family First: paid parental leave to support you throughout life's journey.
* Career Growth: be part of a fast-growing innovative company that values your professional development.
* Collaborative Culture: join a supportive values-driven team that celebrates passion integrity collaboration innovation and fun.