Deliver Exceptional Guest Experiences
We are seeking a friendly and flexible Guest Experience Attendant to join our team at Avani Adelaide Residences. As a key part of our boutique hotel experience, you will be responsible for ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out.
* Welcome Guests with Efficiency and Warmth: Handle check-ins and check-outs with a smile, making sure every guest feels valued and respected.
* Provide Excellent Food and Beverage Service: Assist with food and beverage service in our café, bar, or during in-room dining, always striving to exceed our guests' expectations.
* Showcase Local Expertise: Provide recommendations and handle guest requests promptly, demonstrating your knowledge of the local area and its offerings.
* Maintain Cleanliness and Organization: Deliver orders, clear tables, and maintain the cleanliness of the F&B area, ensuring a smooth and efficient operation.
* Collaborate with Colleagues: Coordinate with housekeeping and other departments to ensure guest needs are met, fostering a positive and supportive team environment.
* Process Payments Accurately: Handle payments and maintain up-to-date guest records with precision and attention to detail.
As a successful Guest Experience Attendant, you will have:
* Prior Hospitality Experience: A background in hospitality, preferably with front office and/or F&B experience, is preferred but not essential.
* Excellent Communication Skills: Strong communication skills, both written and verbal, are necessary for effective interaction with guests and colleagues.
* Adaptability and Flexibility: The ability to work across a 7-day rotating roster, including weekends and evenings, is required.
* A Passion for Guest Service: A genuine passion for delivering exceptional guest experiences and creating memorable stays.
At Minor Hotels, we value our people as the heart of our success. Joining our team means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
* Competitive Remuneration Package: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
* Career Development Opportunities: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with our business needs (eligibility applies).
* Exclusive Discounts: 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family, plus discounts on international accommodation, food and beverage outlets worldwide.
* Generous Leave Benefits: Paid leave, including parental leave and birthday leave, ensures you can take time to relax and recharge.
* Wellbeing and Support: Access to our Employee Assistance Program (EAP) and tailored wellness programs promotes your overall wellbeing and job satisfaction.
Our dynamic organisation is dedicated to delivering exceptional guest experiences, investing in your skills, and fostering a workplace culture that celebrates innovation, collaboration, and personal growth.