Job Title: Senior Operations Director
Are you an experienced leader with a proven track record in program management and customer delivery? Do you have a strong commercial awareness and ability to collaborate with multiple stakeholders?
Job Description
The Senior Operations Director will be responsible for leading program management activities, ensuring compliance with change control processes and effective escalation management.
This role requires a high level of collaboration across multiple delivery towers and internal functions, with a focus on delivering contracts, managing finances, and growing base accounts.
The ideal candidate will have experience in customer-facing roles, knowledge of telecom processes and technologies, and commercial awareness.
Key Responsibilities:
* End-to-End Delivery of Contracts
* Financial Management (Revenue & Gross Profit)
* Base Account Growth
* Commercial Reporting
* Customer Engagement
* Vendor Management
Requirements:
* 15+ Years of Experience in Telecom/IT and Program Management
* Team Management, Client & Vendor Stakeholder Management
* Organized and Keen Attention to Detail
* Ability to Lead and Collaborate with Multiple Stakeholders
* Leadership and Support to Employees
Benefits:
* Opportunity to work with a dynamic team
* Professional development and growth opportunities
* A collaborative and supportive work environment