Retirement Village Manager Job
Lead our village operations to ensure residents enjoy a secure and independent lifestyle, while overseeing financial performance, asset maintenance, and sales and marketing in line with our standards.
Key Responsibilities:
* Ensure the safety of the Village with fully functional emergency systems and procedures in place.
* Act as the village lead in interactions with residents, resident committees, and local community engagement to support resident satisfaction.
* Efficiently handle incoming complaints.
* Promote social and activities programs.
* Contribute towards the strategic direction of the village, including sale and marketing collaboration, asset management, and maintaining knowledge of community needs and market trends.
* Manage village administration and finances, including reporting, budgeting, P&L, and resident records.
* Handle ongoing and preventative maintenance, gardening coordination according to schedules.
* Coach and inspire your team to deliver exceptional customer service to our residents.
* Ensure compliance with Workplace Health and Safety policies and procedures.
* Develop excellent working relationships with internal and external stakeholders, including residents and families, contractors, and pastoral employees.
Requirements:
* Sales and marketing qualifications are desirable.
* Previous experience in a Retirement Living environment is required.
* A strong understanding of the Retirement Villages Act and Residential Home Care Packages is desirable.
* A minimum of 5 years of management experience is required.
* The ability to interact with our residents with respect, maturity, and empathy is essential.
* Strong leadership, management, and operational skills are required.
* Demonstrated financial planning and budgeting experience is necessary.
* Excellent communication, organization, and time management skills are required.
* Strong conflict resolution and negotiation skills are necessary.
Benefits:
* A competitive salary package.
* An opportunity to work in a supportive and purpose-driven organization making a real difference.
* Ongoing personalized training and mentoring programs.
* Access to an Employee Assistance Program for you and your family.
About Us:
We are a Catholic not-for-profit organization established over 40 years ago. We provide compassionate care and inclusive services to vulnerable members of our community. Our mission is inspired by Catholic moral and social teachings, which value and respect human life and dignity. We strive to provide quality care and accommodation that meets the needs of those who trust us.