The Senior Customer Service Executive plays a pivotal role in overseeing all customer service and support services within Victoria.
Key Responsibilities:
* Manage customer service operations across multiple sites in Victoria, ensuring seamless delivery of services
* Ensure the organization meets contractual obligations, operational expectations, performance measures, and financial management standards
* Deliver exceptional support to customers undertaking activities in the field, fostering strong relationships and trust
Requirements:
* Proven experience in managing operations and warehouse management systems, with a focus on process improvement and efficiency
* Australian citizenship and eligibility for Australian AGSVA Security Clearance
* Ability to lead high-performing teams and ensure safe work procedures, minimizing risks and maximizing productivity
* In-depth understanding of warehousing and management systems, with experience in delivering results-driven solutions
* Demonstrated ability to deliver exceptional customer service, with a customer-centric approach and a passion for excellence
Benefits:
* Prominent opportunities for professional growth and development
* Collaborative and dynamic work environment
* Competitive remuneration package and benefits