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Secure Journeys Pty. Ltd. (Secure Journeys) is a wholly owned subsidiary of Management & Training Corporation Pty. Ltd. (MTC).
MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.
Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.
We are expanding our operations in Australia and are currently recruiting an Administration & Concierge Officer.
We are seeking experienced administrators for multiple, full-time opportunities within our centre across both our Administration Officer and Administration – Concierge roles.
The Administration Officer role is a Mon-Fri position, and our Administration Concierge role is a rotating roster across Mon-Sun with both roles based on site at our Melbourne Centre.
The key purpose of the Administration roles is to provide high level administration support to the Centre. You will answer telephone calls professionally, redirecting or taking messages and using initiative to deal with queries. You will deliver assistance in a polite, clear, well-spoken and calm manner in all circumstances whilst maintaining the confidentiality, security, privacy and integrity of the operations and communications.
In your new role, you will:
* Provide a range of administrative support services across a range of complex issues to support the Centre and Senior Management Team
* Support day-to-day operations of MTC administration and work together as a cohesive team
* Maintain a high level of customer service by providing prompt, accurate and courteous responses to enquiries
* Communicate effectively with internal and external customers to resolve issues in a timely manner
* Plan and organise your workflow ensuring that all assigned tasks are completed in a timely and efficient manner
* Undertake other duties as required of the business or as directed
In addition to the above duties, the Concierge role will be based in the reception area answering calls and attending to visitors to the centre.
To be successful, you will:
* Have demonstrated experience in an administration role
* Have knowledge and experience in the use of Microsoft Office applications, in particular Excel, Word and PowerPoint
* A can-do attitude - someone who thrives in fast-paced environments
* Strong attention to detail
* Have a strong focus on customer service
* Adaptable to changing and competing priorities, with an ability to work under pressure and meet deadlines
* Have a First Aid Certificate - HLTAID011 Provide First Aid (including CPR) or willingness to obtain
For a confidential discussion, careers@mtctrains.com.au. Or click Apply Now – we're ready to prioritise your application.
Proudly promoting a culture of Safety, Respect and Dignity, Secure Journeys instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect and dignity.
We celebrate diversity in our workplace and therefore welcome applications from all people who believe they have the skills and abilities to truly make a difference for our business.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Concierge Officer?
* Do you have customer service experience?
* What's your expected annual base salary?
* Are you willing to undergo a pre-employment medical check?
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