Customer Service Assistant Job Summary
We are seeking a highly motivated and skilled Customer Service Assistant to join our team in Coffs Harbour. As a key member of our branch, you will be responsible for maintaining the cleanliness and ensuring the smooth operation of our showroom, yard, and storage areas.
* Maintain high standards of cleanliness throughout the branch premises.
* Perform regular inspections and maintenance tasks on hire equipment to ensure it is in excellent condition.
* Instruct and demonstrate to customers on how to safely use our equipment.
* Conduct pickups and deliveries of equipment from customer sites and between branches.
* Loading and unloading equipment safely is also an essential part of this role.
About the Role
This is a fantastic opportunity for someone looking to start their career in customer service and equipment management. You will have the chance to work with a variety of equipment and develop your skills in a supportive team environment.
Key Responsibilities
Branch Maintenance:
* Maintain cleanliness and organization of the branch premises.
* Ensure all equipment is properly secured and stored.
Equipment Management:
* Inspect and maintain hire equipment to a high standard.
* Complete any necessary repairs or maintenance tasks.
Customer Service:
* Instruct and demonstrate safe equipment usage to customers.
* Assist customers with equipment-related queries.
Logistics:
* Pickup and deliver equipment from customer sites and between branches.
* Loading and unloading equipment safely.
Additional Responsibilities:
* Support other team members as needed.
* Participate in ongoing training and development opportunities.
Benefits
We offer competitive pay rates, comprehensive training, and opportunities for career advancement in a supportive team environment.