Service Administrator – Air Division
Remtron is a leading provider of automation and industrial solutions, with seven branches across Australia. Our Air Division specialises in the sales, service, and support of air compressor systems across a wide range of industries.
We are seeking an organised and detail-oriented Service Administrator to provide comprehensive administrative and operational support to our air compressor service team. This role is a key point of contact between customers, technicians, and management, ensuring the smooth co-ordination of service activities from initial enquiry through to completion and invoicing.
Working closely with the Service Manager and Administration team, you will play an important role in delivering high-quality service outcomes, maintaining efficient workflows, and supporting continued business growth.
About the Role
As a Service Administrator, you will be responsible for coordinating service jobs, preparing quotations, maintaining accurate records, and supporting parts and inventory processes. You will be customer-focused, proactive, and thrive in a fast-paced service environment.
Key Responsibilities
Customer Service & Quotations
* Prepare accurate and timely quotations for air compressor repairs and service work
* Liaise with customers to understand service requirements and provide cost estimates
* Communicate service options, timelines, and technical recommendations
Service Coordination & Scheduling
* Create and schedule service jobs for technicians
* Coordinate technician workloads and prioritise work orders
* Monitor job progress and provide regular updates to customers
* Ensure efficient workflow and minimise equipment downtime
Parts & Inventory Management
* Order parts and materials required for service and repairs
* Maintain warehouse organisation and stock control systems
* Monitor inventory levels and coordinate timely reordering
* Liaise with suppliers to ensure prompt delivery
Records & Administration
* Maintain accurate service and equipment records
* Update customer histories and equipment maintenance logs
* Ensure documentation meets company and regulatory standards
* Generate service reports as required
About You
* Minimum 2 years' experience in a service-oriented or administrative role
* Strong attention to detail with the ability to multitask
* Excellent organisational and time management skills
* Confident communicator with a professional phone manner
* Customer-focused with a proactive and team-oriented approach
* Intermediate level proficiency in Microsoft Office applications is required
* Must have Australian work rights to be eligible for this position
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Desirable (but not essential)
* Experience using Simpro or similar job management software
* Exposure to warehouse and parts management
* Experience in a technical, mechanical, or industrial service environment
* Knowledge of air compressors systems and components
* Experience with parts procurement and supplier coordination
Apply: Please submit your resume and cover letter detailing your relevant experience
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Remtron is an equal opportunity employer committed to building a diverse and inclusive workplace.
For more information about our business, visit
Please note: Only shortlisted candidates will be contacted. No agencies please.