Overview
Support healthcare teams with impactful IT solutions. Multi-site role with growth and learning opportunities. Join a collaborative and customer-focused ICT team. Keep healthcare connected by delivering responsive IT support, solving technical issues and building positive user experiences across a dynamic health environment.
Employment details
Employment Type: Permanent Full Time
Position Classification: Analyst
Remuneration: $97,502 – $113,707 per annum
Hours Per Week: 38
Location: Across Western Sydney Local Health District
Where you'll be working
Western Sydney Local Health District (WSLHD) is dedicated to delivering world-class healthcare to one of Australia's fastest growing and most diverse communities. As part of the End User Services team, you'll play a vital role supporting clinicians, administrative staff and frontline healthcare workers by ensuring reliable and efficient IT services across multiple hospital and health service locations.
Working within a collaborative and fast-paced ICT environment, you'll contribute to technology solutions that directly support patient care and operational excellence. Work across a diverse range of healthcare and pathology environments. Join a supportive, knowledgeable and service-driven ICT team. Access ongoing learning and exposure to emerging technologies. Build relationships with a broad range of stakeholders and vendors. Contribute to meaningful work that supports patient outcomes.
What you'll be doing
* Provide Level 1 and Level 2 IT support across multiple locations
* Troubleshoot hardware, software, mobile device and peripheral issues
* Manage support requests and incidents to meet service level targets
* Deliver outstanding customer service using clear, non-technical communication
* Support equipment deployment, asset management and software compliance
Ready to make an impact?
Join a team where your technical expertise helps healthcare professionals deliver exceptional patient care every day. Apply now and become part of an organisation committed to collaboration, innovation and healthier communities.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Qualifications and requirements
* Proven experience working with and troubleshooting Microsoft Operating Systems (Windows 8.1 & 10), Apple iOS, a wide range of end user devices/hardware and Microsoft 365 applications.
* Demonstrated knowledge of Active Directory, System Centre Configuration Manager, Intune and WorkspaceOne and experience in image deployment, application packaging and package deployment.
* Exceptional interpersonal, written and oral communication skills with a proven customer orientation.
* Excellent analytical, troubleshooting and problem-solving skills.
* Ability to prioritise, manage conflicting demands, meet service level targets and perform well under pressure.
* Appropriate tertiary qualifications and Desktop support experience.
* Knowledge of ITIL and practical experience with incident management and service request management practices.
* An Australian Class C unrestricted driver's licence and be willing to use it for work purposes.
For inquiries about the role, contact Stanley Sebastian on 0437 804 907.
Equality and inclusion
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Westmead Hospital and Blacktown Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital and Blacktown Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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