Job Overview
Multiple Customer Banking Specialist Relief Positions – Permanent fixed roster Monday to Friday, varying hours between 9am to 4pm. The role offers variety, connecting with different teams across branches in the Coffs Harbour area. Reasonable travel may be required.
Key Responsibilities
* Have in‐depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Educate and demonstrate our in‐branch technology and digital banking options to customers
* Problem‐solve and provide effective solutions whilst championing our processes, procedures and driving our risk‐averse culture
Requirements
* Experience delivering exceptional customer service ideally in financial services, retail or hospitality
* Excellent communication skills and the ability to articulate financial terms in a clear way
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy and commercially driven retail environment
* A genuine interest in building a career with CommBank
With us, you'll help customers make informed financial decisions to achieve their goals.
Aboriginal & Torres Strait Islander people encouraged to apply.
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