Customer Service Role
We are seeking a highly organized and detail-focused individual to join our team as a Customer Service Consultant.
* The ideal candidate will have at least 2 years of experience in an inbound/outbound phone-based customer service role, preferably in the medical or insurance industry.
* They will be able to multi-task effectively, manage multiple priorities, and provide exceptional customer service to facilitate client access to our services.
Key Responsibilities
* Proactively managing assigned customers to ensure a superior level of customer service.
* Promptly answering the phone to all clients and managing appointments and appointment-related inquiries in line with our procedures.
* Delivering excellent customer service and liaison to our key stakeholders.
* Actively promoting new products/services to assigned existing clients.
Qualifications
* Minimum 2 years of experience in an inbound/outbound phone-based customer service role (preferably in the medical or insurance industry).
* Highly organized and able to multi-task effectively.
* Excellent attention to detail and problem-solving skills.
* Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills, and strong database management skills.
* A proven ability to work within a team and communicate effectively.
Benefits
We offer a supportive and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Customer Service
Industries
Wellness and Fitness Services