About the role
We are seeking a dedicated and driven Internal Account Broker to join our team at Business Insurance Group. This position would suit someone looking for a full time or part-time role and is based in Loganholme, QLD.
This position is specifically for an Internal Broker to work within an existing team reviewing and assisting with preparing renewal submissions for our existing clients, as well servicing and building a portfolio of clients over time. You will have access to administrative resources to prepare quotes through insurer systems but you will be responsible for providing the written strategy and advice to the client.
This role would be perfectly suited to someone who has strong insurance knowledge and written communication but does not want to commit to outbound client meetings.
What you'll be doing
* Working with a Senior Account Executive to review insurance renewals (primarily Commercial), devise remarketing strategy and draft written submissions for clients to review
* Working with our existing administrative support to guide them on preparing quotes, policy documents and other client correspondence
* Editing, adjusting and renegotiating insurer quotes as required
* Maintaining accurate and up-to-date client records in our systems
* Servicing a portfolio of clients, as well as being given leads to advise and organise cover for new clients
* Identifying cross-sell and upsell opportunities to enhance our clients' insurance portfolios
* Occasional assistance within the office environment to answer phones or field enquiries
What we're looking for
* Minimum 2 years' experience in a similar internal broker or customer service role within the insurance industry
* Commercial insurance experience is essential for this position
* Sound knowledge of insurance products, policies and regulations
* Very strong written communication skills are essential - this role is highly dependent on your ability to draft succinct and effective submissions to clients regarding their renewals.
* Strong communication and interpersonal skills, with the ability to build rapport with clients, staff and other stakeholders
* Excellent problem-solving and negotiation skills, with a customer-centric approach
* Strong attention to detail and ability to multitask effectively
* Proficient in using insurance-related software (EBIX, insurer quote tools, CRMs)
* Role is intended to be part-time with 3 days per week as the preferred hours. However, for the right candidate we may be flexible with this.
* Australian citizenship is required for this role or appropriate work visa
What we offer
At Business Insurance Group, we are committed to providing a supportive and rewarding work environment. You'll have the opportunity to expand your skills and knowledge, with access to ongoing training and development. We also offer a competitive salary, flexible work arrangements, and a range of employee benefits to support your health and wellbeing.
About us
Business Insurance Group is a leading provider of tailored insurance solutions for businesses of all sizes. With over 35 years of industry experience, we pride ourselves on our exceptional customer service and our ability to deliver innovative and cost-effective insurance products. Join our team and be part of a dynamic and growing organisation that is passionate about helping our clients protect their businesses.
Apply now to become our next Internal Account Broker and be a part of our success story.