Job Title: Technical Support Specialist
Deliver high-quality 1st level technical support and service request fulfillment in a dynamic environment. This involves managing incidents, escalating complex issues, executing operational tasks like backups, patching, system monitoring, and disaster recovery testing.
About the Role
* Manage technical issues, escalate complex problems, and execute routine maintenance tasks such as system updates, backup procedures, and security checks.
* Support change and configuration management activities, promote safe information security practices, and participate in business continuity and risk management processes.
Key Responsibilities
* Provide around-the-clock support coverage and relief assistance to the technical team.
* Promote and coach colleagues on safe information security best practices.
Requirements
* Tertiary qualifications in Information Technology (highly desirable).
* Experience in IT Service Operations and supporting 24/7 environments.
* Strong communication skills with the ability to explain technical concepts clearly.