Expert Technical Support Professional
As a Senior Technical Support Engineer, you will be responsible for delivering exceptional technical support to customers. Your expertise in troubleshooting complex technical issues and providing innovative solutions will be invaluable to our team.
1. You will own the investigation and resolution of complex customer technical issues, collaborating with cross-functional teams to leverage troubleshooting tools and best practices.
2. Lead the development of knowledge-sharing programs, technical coaching, and mentoring initiatives to foster a culture of continuous learning and growth.
3. Stay up-to-date with the latest technological advancements through training and readiness activities, deepening your technical and professional skills to resolve complex customer issues.
4. Engage with Microsoft Engineering/Supportability teams to investigate potential product defects, assisting in the development of automation techniques and diagnostic tools to drive product improvements.
Key Qualifications:
* 5+ years of technical support, consulting, or IT experience OR a Bachelor's Degree in Computer Science, IT, or a related field, plus 3+ years of relevant experience.
* Proven leadership in handling challenging customer situations.
* Strong communication skills in English, both spoken and written.
* Effective interaction with customers to gather information.
* Proven troubleshooting skills.
* Cross-team collaboration.