Overview
Customer Relationship Specialist – Stafford, BOQ Group. Based in Stafford Heights, Queensland, Australia.
About The Role
Join Our Team as a Customer Relationship Specialist – Stafford. As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Stafford branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers' financial needs. You’ll provide tailored banking solutions, be proactive in managing leads and identify referral opportunities to specialist teams. You’ll also play a mentoring role by coaching and supporting Customer Service Officers to uplift capability and service delivery.
About You
You’re a confident communicator with a genuine passion for helping people. You’ll thrive in this role if you bring previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus. You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude. Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues. Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking. If you are ready to dive in and make a real impact, we’d love to hear from you!
About Us
BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer audience and brand personality, but share a common goal – to build social capital through banking. We strive to create trust with customers, unlock staff potential, and believe that tiny gestures and big ideas can change communities.
BOQ Group’s inclusive vision is to foster a workspace that values difference and creates recent possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace diversity and believe our workforce should reflect the communities we serve. Since 2021, BOQ Group has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity across BOQ Group.
Benefits
- Flexible working arrangements
- Discounted financial products across the Group
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance
- Employee Assistance Program (EAP)
- Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, accessibility)
- Pride in Diversity membership and participation in the Australian Workplace Equality Index
How To Apply
To apply for this role at BOQ Group, follow the links or apply via our Careers Page. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, genders and expressions, sexualities, cultures, bodies and abilities. When you apply, you may share your pronouns and any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, background screening is required to comply with Anti-Money Laundering and Counter-Terrorism Financing Act requirements (identity verification, references, criminal background checks, immigration checks, qualification verification, bankruptcy checks).
Please no agency applications.
Role Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance, Customer Service
- Industries: Banking, Financial Services
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📌 Customer Relationship Specialist - Stafford
🏢 Boq Group
📍 Brisbane