IT OPERATIONS MANAGER | Sydney (St Leonards)Are you a seasoned technology leader with a passion for operational excellence, high-performing teams, and delivering reliable, modern IT services?
Looking to combine impact, leadership, and lifestyle flexibility within a values-led organisation?
Join the Hamilton Island IT team as ourIT Operations Manager, based in our Sydney office at St Leonards.
In this pivotal leadership role, you'll oversee the day-to-day operation of our technology environment—from infrastructure and applications to service delivery—ensuring the systems that power Australia's most iconic island resort are secure, stable, and future-ready.This is your opportunity to lead transformative change, uplift IT capability, and help shape the technology foundation that enables extraordinary experiences for our guests, employees, and community.Why you'll love working with usConvenient St Leonards location close to transport, cafés, and amenitiesWork from home every Friday for the perfect work-life balanceBe part of an exciting digital transformation across one of Australia's leading resort operationsSupportive and collaborative culture within a values-led organisationFree on-site gym and subsidised fitness classesDiscounted accommodation, tours, and dining on Hamilton IslandCareer growth and professional development opportunities across the wider Hamilton Island GroupWhere you'll make an impactReporting to the Chief Information Officer (CIO), you will lead the operational heartbeat of IT—ensuring our infrastructure, applications, and service operations are robust, responsive, secure, and aligned to business priorities.
You will shape operational strategy, uplift capability, and guide a talented team of IT professionals to deliver exceptional service across the organisation.Operational Planning & EffectivenessDevelop and execute IT Operational Plans that support business goalsContribute to enterprise IT strategy as a key member of the IT Leadership TeamLead operational governance processes and ensure alignment with organisational objectivesDrive digital transformation initiatives to enhance efficiency and customer experienceOversee the effective implementation and management of IT infrastructure, applications, and servicesManage operational budgets and ensure cost-effective service deliveryMaintain structures, processes, and governance frameworks that support reliable daily operationsLead Disaster Recovery and collaborate on IT risk and security managementSupport the delivery of IT projects, ensuring outcomes meet scope, cost, and scheduleOperational ManagementEnsure continuous delivery of IT services through strong SLA managementOversee the performance, monitoring, and reliability of all IT systemsMaintain compliance with laws, regulations, and internal governance standardsManage vendor and supplier performance to ensure optimal service outcomesAssess and mitigate risks associated with IT systems and operationsStay abreast of industry trends, pricing, and emerging technologies to support informed decision-makingUphold a robust IT security posture to protect organisational data and systemsLeadership & People ManagementLead, mentor, and develop the Network Engineer, Applications Manager, and Helpdesk ManagerBuild a high-performing team culture aligned to Hamilton Island's values—Service, Excellence, Team, Safety, EnvironmentRecruit, develop, and retain skilled IT professionalsProvide coaching and guidance, addressing performance or behaviour misalignmentCelebrate successes and recognise team contributions through formal and informal programsFoster collaboration across IT disciplines including Security, Data, Development, Projects, and ArchitectureWhat we're looking forYou are an experienced operational technology leader with strong business acumen, excellent people skills, and the ability to maintain a stable, secure, and high-performing IT environment in a complex organisation.To be successful, you'll needBachelor's degree in IT, Computer Science, or related field (essential)10+ years' experience in senior IT management roles (essential)Leadership experience within large, complex environments—hospitality highly desirableDemonstrated capability in technology and digital leadershipProven ability to uplift teams, systems, and processes to support organisational growthStrong experience in IT security management, risk, and complianceBroad experience managing internal stakeholders, contractors, and IT service providersBackground in customer-centric or capital-intensive industries (desirable)Strong understanding of infrastructure, enterprise applications, and outsourced systemsSolid grasp of project management principles and service management frameworksSkills and AttributesStrategic thinker with hands-on operational expertiseExcellent communicator, able to engage stakeholders across all levelsPragmatic, solutions-oriented, and driven by measurable outcomesStrong leadership capability—able to build cohesive, aligned, high-performing teamsExceptional problem-solving ability in complex environmentsPassionate about service excellence, continuous improvement, and innovationAbout Hamilton IslandOur mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.Every team member plays a role in shaping those experiences making Hamilton Island not just a great place to visit, but a great place to work.A little island can do wonders - make your next career move one to remember.
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