The Company
Join a national law firm with 600+ users across 5 states. This is a fantastic opportunity to gain training and development inside a very well regarded national professional services organization with a social working environment and genuine career development opportunities.
The Role
Due to growth, an Technical Support Specialist role is available. You will be responsible for providing Level 1-3 support (including on site and remote support) across multiple offices.
You'll be providing 1st and 3rd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems.
Responsibilities include:
- Assist in maintenance and support all IT infrastructure hardware and software
- Assisting in application enhancements and hardware rollouts or upgrades
- Supporting Microsoft office 365 suite, windows Active directory, iManage, Azure
- Resolve network scanning & desktop hardware
- Setup and trouble shoot audio visual and video conferencing systems
- Onboarding & off boarding users
- Monitor & responding to helpdesk email/tickets/calls
Required background / knowledge / experience / personal qualities
- Experience working in a legal or professional service environment on the help desk is preferred but not essential
- Excellent written and verbal communication
- Highly organized & strong time management skills
- Willingness to learn and expand IT knowledge
- Customer service focused
- A team player!
Benefits
- Progression - IT is a focus for the business & expanding the team
- Social environment with tenured team members
- Work with cloud based technologies (Azure, AWS, 0365)
- Ongoing Training and development
- Hybrid WFH arrangements 1-2 days