About the Role
The Desktop Support Analyst plays a vital role in ensuring seamless day-to-day business operations, focusing on supporting Windows desktop environments and applications.
This position involves addressing user issues, maintaining system functionality, and contributing to a positive user experience. The analyst will be responsible for managing support requests, documenting procedures, and assisting with routine system checks to maintain the overall health and efficiency of the IT environment.
Key responsibilities include providing operational support for desktops and applications, resolving requests within agreed timeframes, conducting proactive maintenance and administration of designated services, and collaborating with other IT service teams.
To succeed in this role, you will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users.
This is an excellent opportunity to gain more hands-on experience and broaden your technical skill set if you are currently working in a Service Desk Support role.
Key Accountabilities
* Provide user-facing operational support for desktops and applications.
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
Requirements
* Tertiary qualification in Information Technology or equivalent is preferred but not required.
* Some experience working in an IT environment is necessary.
* Ability to work with minimal supervision.
* Excellent problem-solving, decision-making, sound judgment, and assertiveness skills.
* Awareness of challenges and benefits of working in geographically and culturally dispersed, virtual teams.