A high-end Italain restuarant are now seeking an experienced Front of House Manager
Front house manager duties and responsibilities:
Table arrangement and function monitoring.
Willing to work on various shifts especially Fri to Sun(work at least 5 days a week).
Confirm bookings by calling guests(or arrange someone to do it)
Close shop during the shift, make sure the air-con and lights are off, doors are properly locked before closing the shop.
HR management:
Hiring and training staff : Including arranging online advertisement, resume screening, interviewing, trialing current staff, and determine wage rates.
Monitoring performance of staff : monitor the performance and appoint talented staff to take on more responsibilities according the operation needs, such as liquor purchase, social media promotion(photography and content creation).
Rostering : collaborates with office manager, bookkeeper to arrange roster according to availability and rates of staff to minimise labour costs.
Coordination and liaison ：
Liaising and coordinating for premises maintenance : communicate with property manager, landlord or other service providers for any repairs and maintenance of the premises, and make necessary arrangement, such as lock damage, internet, phone lines etc.
Handle complaints: the manager needs to handle the guests’ complaints, communicate with the social media outsourcer regarding google reviews and negative feedback.
Monitor social media and website updates: communicate with outsourcer regarding web page maintenance, social media updates, google review feedbacks and maintenance.contents uploads regarding special events and regular updates
Equipment management : arrange the office to contact the equipment provider, insurance to request and quote and arrange repairs accordingly; make sure no equipments or devices are missing.
Email reply : monitor the office to reply the emails, answer inquiries for large functions and make necessary arrangement.
Be the corresponding person for any government agencies, and landlord contact.
J-18808-Ljbffr
📌 Restaurant Manager Foh Melbourne
🏢 Superior People Recruitment
📍 Melbourne