Telstra retail: full time customer service & sales consultant miranda

Employment Type: Permanent
Closing Date: 16 July 2026 11:59pm
Job Title: Telstra Retail: Full Time Customer Service & Sales Consultant

Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and, through your collaborative approach, empowering customers by identifying the products and services they need to transform their telecommunications experience.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

Annual Fixed Remuneration: $71,330.00 per year*

*Junior Rates apply for those under 20 years of age. *Penalty rates: Additional 25% for weekday hours worked after 6PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included. Plus 12% Superannuation. Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners. Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.

Training & Career Growth Opportunities

Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.

Flexibility

We offer flexible working hours and a supportive approach to parental leave—do it your way!

Recognition & Rewards

Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

Inclusive Culture

Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‐do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!

Equal Employment Opportunity Statement

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.