Customer Service Representative – Sales Support
INGREDIENTS PLUS PTY LTD – IP Operations (CSR, Logistics, Purchasing, Reception).
Rydalmere, New South Wales 2116, Australia.
Full-time, Permanent.
Description
* Great Culture: Our people are our most valuable asset.
* Dynamic Team: Fun, energetic, and supportive.
* Career Opportunity: Join a growing commercial Australian business.
* Full-Time Position: 38 hours per week.
* Location: Rydalmere NSW.
* Hybrid Work: Hybrid work options after training period.
Join Our Vibrant Team and Grow with a Leading ANZ Supplier!
Are you ready to elevate your career and become part of an exceptional company? Look no further than Ingredients Plus, leading distributors of ingredients to the Beauty Care, Health Care, and Homecare industries across Australia and New Zealand. We are passionate about providing flexible, reliable, and trusted solutions, built on continuous innovation, long-term partnerships, and exceptional customer service.
Our secret ingredient is our people: we thrive on collaboration, fresh ideas, and a commitment to excellence. With a supportive, engaging, and encouraging environment, you'll be joining a team that truly values you.
About the Role
Based in Rydalmere NSW and reporting to the Customer Service Manager, this role plays a key part in supporting our Account Managers and customers nationwide. As our Australian operations continue to grow, this position is critical in strengthening customer relationships and enhancing our service capability.
Key Responsibilities
* Collaborate closely with the Account Managers and operations team ensuring timely delivery of products and services with customer orders.
* Maintain and update customer information in the company's database.
* Process customer orders accurately and efficiently.
* Assist with inbound customer inquiries, including pricing, freight charges, stock availability, freight delays, stock returns, and sample coordination.
* Amend customer orders as required.
* Manage communication with customers regarding order updates and any changes or delays.
* Provide general office support.
* Liaise with the commercial team about new or potential customers and opportunities.
* Coordinate with the warehouse on any order changes.
* Acquire knowledge of IP's product and service offerings and competitor products.
* Build and maintain customer relationships.
* Participate in customer service training and attend company meetings.
The Ideal Candidate Will Possess
* 3–5 years of experience in customer service, sales support, or supply chain support — ideally within the ingredients (Health or cosmetic) manufacturing, FMCG, or distribution sectors.
* Experience using ERP systems (highly regarded).
* Excellent verbal and written communication skills.
* Strong attention to detail and organisational skills.
* Ability to manage multiple priorities in a fast‐paced environment.
* Proficiency in Microsoft Office and CRM or customer management systems.
* A proactive, positive attitude with a willingness to learn.
* Ability to work both independently and as part of a collaborative team.
* Interest in developing a long‐term career pathway into Commercial or Supply Chain roles.
Benefits and Culture
At Ingredients Plus, we value our people and are committed to supporting your growth and success.
When you join our team, you'll enjoy:
* Competitive remuneration package.
* Comprehensive onboarding and ongoing training.
* Eligibility for a company bonus scheme.
* Supportive, inclusive, and collaborative team culture.
* Career development and progression opportunities within our ANZ business.
* Clean, modern, and engaging workplace.
* Hybrid working arrangements available following a six month training period.
Ready to Take the Next Step?
If you're motivated, customer focused, and eager to grow your career with a trusted Australian business, we'd love to hear from you.
Apply now and become part of the Ingredients Plus team.
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