At Ubank, we empower the digital generation to achieve financial success.
Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights.
Save more, track spending, and achieve home ownership faster with Ubank.
The Why: You will play a pivotal role in both operational support and enhancement of applications, with particular focus on banking and enterprise applications such as our Core Banking Payment systems, Customer Relationship Management (CRM) system, Contact Centre solutions as well as our Lending platform.
Key Responsibilities: Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently.
Assist in resolving incidents and problems, participating in change management to minimize service disruptions and maintain system availability.
Contribute to efforts aimed at enhancing processes and adhering to best practices in maintenance, support, and deployment of applications, aiming for service excellence.
Help to create and update support documentation and contribute to the knowledge base to facilitate rapid resolution of issues and promote team learning.
Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards.
Your Experience: 3+ years of proven experience in providing technical support to Core Banking, Payment and Enterprise Applications Must have experience in Banking or Financial Services domain with good understanding of regulatory and compliance environment (i.e., APRA) Must have experience in Atlassians suite of products (i.e., Jira Service Management, Confluence, etc) Able to provide 24x7 technical support and incident management as when is required Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant ITIL 4 Foundation certification is required, COBIT or CISM is preferable.
Why Ubank?
Innovation with impact: From meaningful work to amazing benefits, we equip you with the tools and support to drive real change - so your ideas don't just stay ideas, they become impact.
Collaborative, supportive fun: We believe innovation is a team sport.
It comes from a special kind of culture that's highly collaborative and gives people the support they need to thrive.
Build something great: Ubank is where ambition meets opportunity.
We don't just talk about change - we give you the tools, trust, and support to make it happen.
Freedom to be yourself: We celebrate individuality and give you the flexibility to work in ways that suit your style.
Our hybrid working model lets you balance connection and autonomy.
Accelerate your Career: With clear paths for career development, your potential won't just be recognised, it'll be accelerated.
We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.
This Sydney-based permanent role requires Australian or New Zealand citizenship or permanent residency.
We welcome applicants of all backgrounds, and our Talent team is excited to connect with you.
Apply now with your CV and explore this exciting opportunity