Job Title: Visionary Leader
About the Role:
We are seeking a forward-thinking professional to lead the transformation of a digital travel business poised for significant growth.
This newly created role will be at the forefront of this journey, steering the strategic direction, commercial growth, product evolution and operational excellence of the business.
Your leadership will be instrumental in scaling our digital platform, enhancing customer engagement, and driving innovation in a rapidly evolving industry.
This role offers the chance to make a profound impact on the future of travel experiences, blending entrepreneurial spirit with the resources to bring bold ideas to life.
Key Responsibilities:
* Commercial Leadership:
o Lead the business with a focus on driving revenue growth, optimising costs, and ensuring alignment with business objectives, including full P&L accountability.
o Develop and execute commercial strategies, including pricing, partnerships, and business development opportunities.
* Strategic Roadmap Development:
o Evolve and communicate a compelling vision and strategic direction that inspires innovation and aligns with the company's goals.
o Lead the development and execution of a comprehensive digital strategy, identifying market opportunities and threats, and adjusting plans accordingly.
o Develop a 5 year strategy that positions the business to win market share, create customer love and ultimately uplift business valuation
* Data-Driven Decision Making:
o Lead cross-functionally to enable systems to collect, analyse, and interpret rich data sources, fostering a data-driven culture within the organisation.
o Leverage advanced data analytics to inform business decisions, understand customer behaviours, and optimise overall business performance.
o Utilise insights to personalise communications, improve customer experiences, and identify new business opportunities.
* Marketing & Brand Leadership:
o Build a distinctive and market leading brand proposition
o Oversee the development and execution of marketing strategies to build brand awareness, customer acquisition and revenue.
o Analyse market trends and customer insights to inform marketing strategies and enhance customer engagement.
* Technology & Product Innovation:
o Ownership of the digital platform ensuring enhancements and features are prioritised to drive business value.
o Collaborate with technology teams to deliver solutions that meet customer needs and business objectives.
o Monitor industry trends and advancements to maintain competitive advantage and drive innovation.
* Community Engagement:
o Develop and implement strategies to build and engage a loyal customer community.
o Oversee customer support and engagement initiatives to enhance customer satisfaction.
o Utilise feedback from the community to inform product and service improvements.