Job Opportunity
The central figure of this role will oversee the interface between operational teams and customers, ensuring seamless performance across all touchpoints.
* Determine and nurture key client relationships to drive growth and profitability.
* Act as a liaison between clients and operations teams, guaranteeing synchronized service delivery.
* Organize customer meetings, provide reports, and make presentations centered around contract management best practices.
* Lead revenue analysis and optimize profitability across all accounts.
* Follow up on invoicing and ensure accurate billing processes.
* IDentify and implement strategies for commercial growth, including tendering and pricing.
* Promote cross-functional collaboration to resolve operational issues or carrier performance gaps.
* Maintain compliance with safety standards and workplace health and safety obligations.
Key Requirements
* Experience in supply chain operations and account management.
* History of managing large accounts in a fast-paced logistics or FMCG environment.
* Strong ability to engage with customers and build lasting relationships.
* Understanding of revenue models, rate cards, profit-and-loss statements, cost-to-serve metrics, and commercial analytics.
* Proficiency in Excel and confidence working with data visualization tools.
* Proven capacity to communicate effectively with both internal teams and external clients.
Benefits
* 12 weeks paid parental leave and return-to-work bonus for eligible employees.
* Career development opportunities and mentoring programs.
* Access to various employee benefits across dining, adventure, travel, and well-being initiatives.