Overview
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Talent Acquisition Officer at Doltone House
Doltone Hospitality Group (DHG), home to Sydney’s most iconic event venues under the Doltone House brand, is seeking an experienced and forward-thinking Business Applications Manager. This critical role is designed for a tech-savvy leader who will manage, optimise, and strategically drive the use of retail applications — including POS systems — across our F&B; Operations and Kitchen departments.
About the Role
As Business Applications Manager, you will be responsible for the end-to-end oversight of nominated systems and technologies used in daily operations across all DHG venues. This includes managing project implementations, integrations, vendor relationships, system optimisation, and stakeholder engagement — all with a focus on continuous improvement, operational excellence, and innovation.
Key Responsibilities
- Oversee design, implementation, integration and lifecycle management of F&B; applications, including POS systems
- Monitor POS performance, troubleshoot issues and ensure seamless integration with inventory, CRM and accounting software
- Lead application-related projects from concept to completion — within scope, time, and budget.
- Drive continuous improvement across applications to ensure efficient operations and positive user experience
- Manage and optimise retail business applications across venues (POS, kitchen management and other key platforms)
- Deliver and manage training for new team members and ongoing refresher sessions for existing staff
- Develop reporting solutions to provide key operational insights and support decision-making.
- Manage/delegate support tickets and change requests, prioritise issues and business critical projects
- Collaborate with cross-functional teams (IT, Operations, Finance) on system improvements and integrations
- Manage software and service vendor relationships, including SLAs and contract negotiation
What You Will Bring
- 5+ years' experience in a similar role managing business applications within the hospitality, retail or F&B; industries is essential
- Strong expertise in POS systems and integration with related business platforms.
- Proven project management experience — from planning through to execution.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple projects and stakeholders with competing priorities.
- Experience working with software vendors and IT service providers.
- Understanding of data governance, security protocols, and industry compliance requirements.
Why you will love working with us?
- Generous Incentives with competitive perks and performance bonuses
- Monthly Birthday & Anniversary Lunches – Celebrate your milestones with team lunches that make you feel truly appreciated
- Supportive Team Culture
- Exclusive Staff Discounts – Enjoy special savings at Hay Street Market and the award-winning Midden by Mark Olive, right at your fingertips.
Doltone Hospitality Group use is an equal opportunity employer committed to gender equity and workplace diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
We thank all applicants for their interest. Please note that only shortlisted candidates will be contacted for an interview. All applications will be handled with the strictest confidence.
All applicants must have full working rights in Australia.
We respect your privacy – all aspects of the application process are completely confidential.
Qualifications & Seniority
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Project Management, Information Technology, and Product Management
- Industries: Events Services and Retail
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