Delivering Exceptional Customer Service in Healthcare
About the Role
We are seeking enthusiastic and professional Clinical Support Officers to join our team at Healius, supporting patients and healthcare professionals across our contact centre operations.
Fostering a Supportive Work Environment
At Healius, we prioritize fostering a supportive, inclusive, and rewarding workplace. When you join our team, you can expect:
* A collaborative culture – Work with a positive team that values your contributions.
* Opportunities for growth – Develop your career in the healthcare industry with ongoing training and support.
* Great employee benefits – Enjoy corporate health insurance rates, novated leasing, and retail discounts.
* Work-life balance – Flexible roster options to suit your lifestyle.
Your Key Responsibilities
As a Clinical Support Officer, you will be the first point of contact for patients and referrers, delivering high-quality service with professionalism and care. Your key responsibilities will include:
* Answering incoming calls and providing compassionate and efficient support to patients.
* Offering clear information regarding procedures, locations, and requirements.
* Maintaining patient records and managing general administration tasks.
* Supporting Medicare billing processes and internal systems.
* Liaising with internal teams, referring doctors, and other healthcare professionals.
Requirements
To succeed in this role, you will need:
* Experience in customer service or administration, preferably in healthcare.
* Excellent communication and time management skills.
* A genuine passion for helping people and providing quality service.
* A strong sense of teamwork and a willingness to support others.
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands.
* Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.