We are seeking an experienced professional to fill the role of External Resolution Specialist. This dynamic position provides an exciting opportunity to work with diverse stakeholders and drive exceptional customer experiences.
The Role:
This specialist will work alongside a high-energy team to deliver best-in-class resolution services to customers. Key responsibilities include:
* Working with portfolios from major Australian institutions
* Utilizing high-level negotiation skills to resolve unique customer situations
* Investigating and responding to customer complaints and disputes with factual and fair reviews
* Liaising with internal and external stakeholders to find win-win resolutions for customers
* Negotiating suitable options to settle accounts while providing an exceptional customer experience
Key Requirements:
To succeed in this role, you will need:
* Experience in dispute resolutions or customer care spaces, preferably in finance, debt, or banking
* Flexibility and empathy in resolving disputes and communicating with customers
* A high level of problem-solving ability
* A strong alignment to fair and ethical business practices
* Ability to work well under pressure with a logical and pragmatic approach
* Strong attention to detail with professional communication skills
What We Offer:
In this challenging role, you can expect opportunities to positively impact the lives of everyday Australians. Our company culture is built on autonomy, collaboration, and supportive leadership, with benefits including:
* A fully funded Employee Assistance Program
* An in-house barista service delivering coffee to your desk