12 month max term contract
Start with full-time in-office work for the first couple of months then transition to a hybrid working model (3 days in the office 2 days working from home).
No two cases are the same offering you a stimulating and varied work experience.
Access to resources and guidance from a supportive team.
Adelaide based
Whats the role
The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as Know Your Customer and Foreign Tax Operations.
As a Financial Crime Analyst you'll play a crucial role in safeguarding our financial ecosystem. You'll dive deep into cases using a blend of critical thinking and investigative skills to uncover potential financial crimes.
Your day to day will look like :
Case Management: Receive and manage cases assigned by managers tackling each with a fresh perspective.
Customer / Stakeholder Contact: Inbound and outbound calls supporting customers / key stakeholders in managing requests for information from the bank.
Investigation: Utilise a detailed checklist to guide your analysis perform transactional analysis and investigate discrepancies.
Data Analysis: Work with large data sets to identify unusual patterns and behaviours.
Collaboration: You'll have support and apply best practices to determine if cases should be escalated.
What do I need
Prior customer service experience including call handling required.
Experience within banking or financial services (desired).
Previous experience within Financial Crime (desired).
Investigative mindset and strong analytical skills.
Critical thinking and the ability to interpret information and make decisions.
Comfortable working independently and managing your own case load.
Strong verbal written and interpersonal communication skills.
Computer literacy with ability to work with multiple systems with ease.
Why join us
We're obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that. Return were committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that :
Special offers on banking products and discounts from top brands including generous employee-only mortgage rates
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help you grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and / or needing Accessibility Requirements page on our website.
Required Experience: IC
Key Skills
ISO *****, Microsoft Access, Risk Management, Financial Services, PCI, Risk Analysis, Analysis Skills, COBIT, NIST Standards, SOX, Information Security, Data Analysis Skills
Employment Type: Full-Time
Experience: years
Vacancy: 1
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