About the Position:
Dental O So Gentle is on the lookout for a friendly and professional receptionist to join our busy, patient-focused practice on a part time basis two days per week Wednesday and Thursdays or Monday and Wednesday from 8:00am to 5:00pm.
As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.
Key Responsibilities:
Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What we can offer you:
* Competitive hourly rate
* Varied role
* Opportunity to make a difference
* Employee Assistant Program
* Unlock exclusive discounts and cashback offers on the Swag App
* Certified Great Place to Work two years in a row 2024 & 2025
What do you need to succeed:
* Prior experience is essential
* A Cert III or IV in Dental Assisting is beneficial but not mandatory
* Excellent verbal and written communication skills
* Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
* Capability to address patient concerns and resolve issues with professionalism and empathy
* Attention to detail
What's Next:
If you are passionate about patient care and enjoy being part of a supportive team in a modern dental environment, we'd love to hear from you
Applications will be reviewed as they come in, so don't hesitate—click APPLY NOW