About Realaml
Realaml is a global AML and KYC technology platform helping regulated firms meet their compliance obligations quickly and confidently.
Founded in 2019, Realaml supports more than 1,500 clients worldwide, with team members based across four countries. Our platform is trusted by law firms, conveyancers, property professionals, and other regulated businesses that require audit-ready identity and AML workflows.
We provide the world's independently ranked #1 liveness technology, delivering market-leading identity verification accuracy while remaining low cost and pay-per-use. Our technology is designed to work inside existing workflows, not replace them.
In Australia, Realaml is helping firms prepare for AUSTRAC Tranche 2 AML reforms by combining KYC, VOI, liveness, screening, and AML risk workflows into a single platform with no contracts or lock-in.
We receive strong inbound demand from firms that need to move fast. Execution, responsiveness, and follow-through are critical to how we win.
The role
You are the operational engine of Realaml's revenue funnel.
This is a full-time employee role focused on lead execution, follow-up, and trial activation. You are the first point of contact for inbound leads, an active outbound caller, and the owner of post-demo follow-up through trial activation and escalation.
Your job is simple to define and hard to do well:
* Follow up every lead, demo, and trial promptly, professionally, and persistently during standard business hours until there is a clear next step
* When follow-up is done well, deals progress and close
* When follow-up is not done well, deals stall
This is not a strategy role. It is a high-ownership execution role. Cold calling and structured follow-up are core parts of the job.
What you will do
Lead and demo execution
* Respond to inbound leads promptly during agreed working hours
* Cold call targeted prospect lists provided by the company
* Follow up leads until a demo is booked or a clear outcome is reached
* Qualify prospects using a defined script
* Book demos directly onto founder calendars
* Follow up no-shows and stalled prospects
* Respond to inbound messages via email and chat tools
* Escalate high-intent leads according to defined criteria
Post-demo and trial follow-ups
* Own post-demo follow-up to maintain momentum after each demo
* Send demo recordings, trial links, and AUSTRAC readiness assets on the same business day
* Support trial activation and first successful verification
* Treat trials as a high-intent signal rather than another demo
* Use checklists, trial credits, and clear next steps to reduce time-to-value
* Execute defined follow-up cadences based on trial engagement
* Follow up inactive or stalled trials until activation or a clear outcome
Trial monitoring and escalation
* Monitor trial usage signals, including first verification, usage volume, trial credits used, and admin invites
* Run low-touch follow-ups using automated sequences
* Escalate mid and high-intent trials to Sales or Customer Success when thresholds are met
* Provide clean handoff context, including notes, usage signals, and firm intent
CRM and execution hygiene
* Keep CRM records accurate and up to date
* Log calls, emails, notes, and outcomes correctly
* Maintain clean handoffs between SDR, Sales, and Customer Success
* Work toward defined activity, follow-up, and activation targets
* Ensure no lead, demo attendee, or trial user is left unattended
Tools and systems
You will use modern cloud-based tools, including:
* Slack for internal communication
* Gmail for high-volume email follow-up
* Intercom or similar tools for inbound lead handling
* CRM systems for logging calls, notes, and follow-ups
* Diallers and calendar booking tools
You will be supported to learn our systems and expectations during onboarding.
What success looks like
* Fast, consistent response times during agreed working hours
* Strong daily call and follow-up activity
* Consistent demo bookings
* Healthy demo-to-trial activation rates
* Timely escalation of high-intent trials
* Clean, reliable CRM data
Performance is reviewed regularly using transparent activity and outcome metrics.
Who this role is for
This role suits someone who is:
* Early-career or junior-level in sales, operations, or customer-facing roles
* Comfortable being on the phone as a core part of their role
* Organised, reliable, and detail-oriented
* Coachable and open to direct feedback
* Motivated by clear targets and accountability
Backgrounds that work well
* Junior SDR or sales assistant
* Legal admin or operations coordinator
* Customer support transitioning into sales
* Call centre or outbound sales experience
Who this role is not for
* Senior sales professionals
* Former founders seeking strategic or leadership roles
* Anyone uncomfortable with cold calling
* Anyone seeking loosely defined responsibilities or minimal structure
Compensation
* Full-time employment with a base salary that meets or exceeds applicable award requirements
* Performance-based bonus paid in addition to base salary
* Bonus targets tied to activity, follow-ups, demo bookings, and trial activation
* Clear pathway to progress into senior SDR or account roles for strong performers
How to apply
To apply, include a short note explaining:
* Why you are comfortable with cold calling
* Why this role fits your current experience level
* An example of persistence paying off in a previous role