Job Overview
This is an exciting new position that plays a crucial role in enhancing customer and dealer experiences within our rapidly expanding marketplace. The primary goal of this role is to help customers find and buy their next car.
Key Responsibilities
* Boost customer satisfaction and dealer retention by maintaining high levels of service excellence.
* Deliver prompt first responses, effectively qualify leads, and ensure timely allocation to dealer partners.
* Evaluate data accuracy in all customer interactions and prepare timely performance reports for dealers.
* Efficiently resolve issues by identifying problems and escalating them when necessary.