Overview
Why Tyro? At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience, we know what it takes to build something great, and we combine the best people, technology, and partners to deliver simplified payments and seamless business banking. We're proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You. Just like our customers, we're obsessed with the success of our people. When you come onboard, you'll receive support to do your best work. Our approximately 600 Tyros are a highly collaborative team, so you'll work with smart, motivated, and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together. You'll have opportunities to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
About The Role
The Change Manager plays a key role in enabling smooth, consistent, and high-quality delivery of change across Tyro's Growth department. This role leads and delivers medium-complexity change initiatives where no dedicated enterprise change manager is assigned, while also supporting the execution of larger programs led by the Enterprise Change function or Operational Excellence Leader.
Working closely with frontline leaders, enablement specialists, and enterprise teams, you'll ensure change is well planned, effectively delivered, and embedded into day-to-day operations. Balancing structured project execution with hands-on enablement, you'll help drive adoption, readiness, and continuous improvement across Sales, Customer Support, and Strategic Accounts — equipping teams to execute change confidently and at pace.
What Youll Do
Change Planning and Delivery
* Lead and coordinate change initiatives that impact Growth where no enterprise change lead is assigned.
* Support the Operational Excellence Leader and enterprise change partners to plan and deliver larger initiatives.
* Conduct and document change impact assessments, stakeholder mapping, and readiness planning using Tyro's frameworks.
* Translate strategic objectives into actionable change and enablement plans, including training, communications, and process documentation.
* Ensure change delivery plans include measurable adoption and reinforcement strategies.
Stakeholder Engagement and Communication
* Build strong relationships across Sales, Customer Support, and Strategic Accounts to ensure engagement and alignment.
* Develop and deliver communication materials — including email updates, FAQs, SOPs, and team briefings — that support rollout and adoption.
* Facilitate workshops, check-ins, and readiness sessions to capture feedback and address resistance to change.
* Represent the Growth Operations team in cross-functional forums, ensuring clear communication of priorities and impacts.
Execution and Enablement
* Coordinate the design and delivery of enablement content with the assigned Enablement Specialists.
* Manage change documentation and reporting (e.g., status updates, readiness trackers, risk logs).
* Ensure training materials, SOPs, and knowledge articles are current, accessible, and aligned with operational processes. Support frontline readiness testing and UAT activities as required to validate process and system changes.
Continuous Improvement
* Analyse post-implementation feedback, adoption data, and performance metrics to identify improvement opportunities.
* Recommend and implement enhancements to processes, tools, and templates used in Growth change delivery.
* Champion Tyro's operational excellence principles by continuously identifying simplification and efficiency opportunities.
* Contribute to the evolution of Growth's change framework and enablement playbook.
What Youll Bring
* Experience in change coordination, enablement, or operational support within a commercial or customer-facing environment. Strong understanding of change delivery frameworks and readiness methodologies. Demonstrated ability to manage multiple initiatives with competing priorities. Excellent written and verbal communication skills, including preparing comms, presentations, and process documentation. Strong stakeholder management, with the ability to influence without authority. Analytical mindset with attention to detail and focus on measurable outcomes. Competent in Microsoft Office, project management, and collaboration tools (e.g., Monday.com, Confluence, Salesforce).
Desirable Skills & Experience
* Experience working within financial services, fintech, or high-growth environments.
* Exposure to formal change management methodologies (e.g., Prosci, ADKAR, Kotter).
* Background in process improvement, training, or operational enablement.
* Ability to translate strategic direction into practical frontline execution plans.
What's in it for you?
We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You'll Also Receive
* A mix of in-office and remote working
* Learning and career development opportunities
* 16 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team-based volunteer day
* Birthday Leave
* Power Up Day (Additional day of leave)
* Weekly team social events, snacks, craft beer and wine, ping pong and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us? If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
#J-18808-Ljbffr