Join to apply for the Motor Claims Design Specialist role at Auto & General Australia
The Role
The Design & Digitisation Specialist will work across the Claims Division, engaging with leaders to design, plan, and implement initiatives that improve scalability, cost-efficiency, control, and customer outcomes.
1. Develop and implement digitisation initiatives aligned with business goals, identifying key areas for improvement to enhance efficiency, scalability, and customer satisfaction.
2. Conduct operational and commercial analyses to identify opportunities, expected benefits, and considerations for digitisation and AI initiatives.
3. Map data sources, process requirements, and customer interactions to inform the redesign of end-to-end processes using digital solutions.
4. Partner with business areas to design and deliver solutions that improve scalability, cost, control, and customer outcomes, coordinating with data, technology, and business teams.
5. Evaluate options to automate processes and improve efficiency, leveraging capabilities that automate tasks, enhance decision-making, and improve the customer experience.
What Experience You'll Bring
* Bachelor's or postgraduate degree in business, commerce, data science, or technology.
* Strong knowledge of customer technology, systems, AI capabilities, and their application in process design and optimisation.
* Experience with relevant tools and platforms, including popular AI platforms, data science tools, and applications.
* 3+ years of experience in a consultancy or internal business partnering role, preferably in operational or financial services.
* Proven experience supporting significant process redesign projects, including analysis and design phases.
The Benefits of Working at A&G
* Recognition and rewards for high performance through bonuses and perks.
* Flexible leave options, including volunteer days, paid 'ME' days, parental leave, and additional leave purchase options.
* Opportunities for learning and professional development.
* Community engagement through volunteering, fundraising, and donation initiatives.
* Wellbeing support including mental health resources and fitness discounts.
* Celebration of successes with on-site events, family fun days, and annual celebrations.
* Discounts on insurance products and partnerships with retailers and service providers across Australia.
About Us
Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, offering a range of insurance products through the Award-winning Budget Direct brand and partnerships with ING, Qantas, Virgin Money, and Coles Insurance. We value diversity and foster an inclusive culture. Apply today if you're passionate about helping us achieve our goal of being Australia's best insurer.
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industry: Insurance
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