This Customer Service support role sits within a well-established distribution company's After Sales team, supporting the Customer Experience Manager by handling customer enquiries and resolving issues. It involves both inbound and outbound communication to ensure smooth order management and client satisfaction. Client Details Our client is a distributor of premium appliances for household and commercial applications. Description About the Role: You'll be joining a well-established distribution company within their After Sales team, reporting directly to the Customer Experience Manager. Your responsibilities will include: Answering inbound and making outbound calls Resolving complex customer issues/complaints Troubleshooting over the phone Working together with service agents to reach desired outcomes Profile What We're Looking For: Must-Have strong knowledge of Pronto system Minimum 1-2 years of Experience in internal sales or customer service Background in manufacturing/retail/distribution environment ideal Experience in taking high volume of inbound/outbound calls Able to work Hours: 8:30 am - 4:30 pm or 9:00 am - 5:00 pm Solution Driven Excellent multitasking and communication skills Strong attention to detail and initiative Proficiency in Microsoft Office and Outlook Complaints handling/resolution experience is a must Job Offer Benefits: Full time stable working hours. Growth and further learning opportunities Inclusive and supportive environment If the above sounds like you - please do apply now!