Job Title: Service Delivery Expert
As a Service Delivery Expert, you will play a pivotal role in contributing to clinic performance and enhancing the customer experience.
Key Responsibilities:
* Collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes for all clients.
Requirements:
* Previous sales, administration or customer service experience in retail, hearing care services, pharmacy, or allied health is essential.
* Previous experience as a Customer Service Floater is highly desirable.
* Experience working with an older demographic is preferred.
* Strong interpersonal communication skills and empathy for clients are required to support their hearing journey.
* A Higher School Certificate (HSC) or TAFE Qualification is necessary.
What We Offer:
* A permanent full-time role in an established global organisation.
* Performance incentives.
* A supportive hearing care team.
* Professional development through clear career paths and professional training.
* MyRewards program - discounts to more than 300 retailers and services across Australia.
* Online Wellbeing centre - activities, workouts, meditations, nutritional and financial advice.
* Employee Assistance Program.
* Birthday and Christmas gifts.
Our core values include trust, teamwork, innovation, and a can-do attitude. We strive to create innovative solutions that benefit our customers and employees alike.