The Role
We’re looking for a proactive, detail-oriented Operations Team Leader to help manage the day-to-day operations of our property portfolio. Based out of our Torquay warehouse, this varied role includes a mix of on-site, remote and administrative tasks ensuring properties are guest-ready, well-maintained and well-stocked.
Key Responsibilities
Cleaning & Linen Management
* Manage cleaning schedules, review job quality and help manage payments
* Track linen stock and condition and rotate/replace as needed
* Recover costs for damaged linen from guests (as appropriate)
Guest & Client Communications
* Respond to guest inquiries, bookings and support requests
* Provide check-in and check-out support to guests
* Review guest payments and ensure any missed payments are followed up and captured
* Provide updates on bookings, maintenance and property performance to the property owner
* Assist with the development of end of month reports for the property owner
Inventory & Stock Management
* Audit and top-up consumables in properties for guests
* Order and manage warehouse stock levels
* Provide recommendations for new products or product updates
Property Setup & Maintenance
* Co-ordinate and set up new properties with consumables, linen and cleaning (as required)
* Assist with staging and co-ordinating photography for new properties
* Identify, schedule and communicate maintenance or repairs at existing properties to property owners
Listing & System Management
* Create and manage listings across booking platforms such as Airbnb, Booking.com, VBRO and more
* Use our Property Management Software (Guesty) to manage bookings, guest communication, reports, payments and calendars
* Maintain property records, calendars and inventory logs
Financial & Admin Support
* Process invoices and payments for cleaners, vendors and contractors
* Track expenses and prepare financial reports
* Maintain company documentation and CRM records
About You
* Highly organised and self-motivated
* Strong written and verbal communication skills
* Minimum Bachelor’s Degree or 2 years in a similar role
* Short-term Property Management Experience (preferred)
* Confident using a Property Management System (PMS)
* Must hold a valid driver’s licence and have access to a vehicle
* Happy to do a variety of tasks – from property visits to computer work
What We Offer
* Training and ongoing support
* A varied, hands-on role in a supportive team
* Room for growth
* Competitive salary
* Autonomy and flexibility for the right person
* Tools to get the job done (e.g. computer)
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