Job Summary:
About Live Entertainment Industry:
* Role Overview: We're seeking a highly organised and detail-driven Ticketing Coordinator to support our ticketing operations for live events. You'll play a key part in managing inventory, tour coordination, and preparing reports to ensure smooth event execution.
Key Responsibilities:
* Administrative Support: Provide customer service inquiries, data entry, ticket fulfilment, and maintain accurate documentation.
* Ticketing Operations: Manage sales reporting, prepare related documentation, and oversee event day/night activities.
* Ticket Request Processes: Handle internal staff ticket requests and ensure timely fulfilment.
* End-to-End Ticket Management: Oversee ticketing for smaller tours, including booking on-sale plans, ticket builds, and event management.
* Inventory Management: Track and report ticket inventory, sales, availability, holds, VIP tickets, and more.
* Venue Coordination: Manage guest lists, box office issues, seating inspections, and attendance reports at venues as required.
* External Relationship Management: Maintain relationships with ticket agents, venues, artist agents, and partners to influence commercial outcomes.
Required Skills and Qualifications:
* Experience: Previous experience in ticketing operations, event coordination, or similar administrative roles.
* Attention to Detail: Ability to manage multiple ticketing processes, ensuring accuracy and smooth operations.
* Organisation Skills: Strong ability to handle competing priorities and meet deadlines.
* Communication: Excellent communication skills for liaising with internal and external stakeholders.
* Tech-Savvy: Familiarity with ticketing systems and sales reporting tools.
* Problem-Solving: Ability to troubleshoot ticketing issues and resolve them promptly.
* Teamwork: Strong collaboration skills to support the Ticketing team and other departments.
* Passion for Live Entertainment: A keen interest in the live events industry and a drive to help create seamless event experiences.
The Benefits:
* A vibrant, music-focused workplace fostering creativity and collaboration.
* Opportunities for professional development and career advancement.
* Access to concerts, events, and other entertainment perks.
* A diverse, equitable workplace where every voice matters.
* Comprehensive benefits, from volunteer days to wellness programs and mental health support.
Equal Opportunities:We are deeply committed to diversity, inclusion, and supporting our people. In our inclusive workplace, you're encouraged to bring your whole self to work while maintaining a healthy work-life balance. We value talent in all forms and welcome applications from individuals of any gender, race, age, sexual orientation, religion, disability, or caregiving responsibilities.