Role Overview
We are seeking a highly skilled and strategic professional to lead the coordination and optimization of our core digital platforms.
Key Responsibilities:
* Oversee the day-to-day operations of multiple school platforms, ensuring seamless execution and user satisfaction.
* Collaborate with vendors to implement and integrate digital tools, enhancing system efficiency and user experience.
* Develop comprehensive user guides, SOPs, and training resources tailored to staff and family needs, promoting effective onboarding and support.
* Analyze system inefficiencies and spearhead improvements in workflow and user experience, driving business growth and operational excellence.
* Provide actionable data insights and operational reporting to inform strategic planning, empowering data-driven decision making.
* Promote a culture of exceptional customer service, delivering personalized support to admin and teaching teams, and fostering a positive work environment.
Requirements
This role demands strong communication and interpersonal skills, enabling effective collaboration and stakeholder engagement. Ideal candidates will be organized, systems-minded, and passionate about leveraging technology to drive business success through smart processes and better data.