Job Description Manage all reservation enquiries promptly, maximising revenue through effective upselling and adherence to rate structures. Deliver professional, friendly, and knowledgeable service to all internal and external guests, including accurate call handling and system input. Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email. Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems. Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience. Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads. Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards.